FAQ

If you like to shop comfortably, we recommend to register at our online shop. This way, information like adress- and contact data is already saved for your next purchase. Also, you can save your bike model, which comes in very handy when you order parts for your bike online. But of course you can also place your order as a guest. Just fill in the necessary information at the checkout and that's it.

As a first step, please make sure that you have filled in all the fields correctly. Have you filled in all required fields? Have you chosen a password that meets the requirements? Then everything should be fine. If you didn't receive an email to confirm your registration, please check your spam folder first. If none of that solves your problem, our customer support is happy to help you.

To make sure every biker finds the right parts for his bike, we developed the bike database. Just chose your bike by brand, cubic capacity, model and year and we will give you a complete list of parts and accessories that fit your bike. Now you can browse the categories using your bike as a filter.

Good to know: As a registered customer, you can also save multiple bikes in your customer account.

Right after your order has been processed, you will receive an email that contains a link to track your order. This way, you can always see the current status of your order.

As a registered customer, you can see all previous orders in your customer account. Just click on the icon "My POLO" in the upper right corner and then chose "My order" from the menu on the right hand side. Right here you can view all online orders that were placed with this account.

We deliver to the following countries:

• Germany
• Austria
• Denmark
• Luxembourg
• Netherlands
• Belgium
• France
• Poland
• Spain
• Finland
• Romania
• Portugal
• Sweden

If necessary, you can enter a different delivery address next to your billing address. Just choose the option during your checkout process and enter the address in the next step. As a registered customer you can also save multiple delivery addresses.

If various products from one order have a different availability, they may be delivered subsequently. Of course, no additional fees are charged.

As soon as your order has been dispatched, you receive an email with all necessary information and a link to track your order.

You can find a list of the shipping costs for all countries here:

Shipping costs for international customers

The avarage delivery time is between 1 and 3 working days for all items in stock. If the item is not in stock, you can see the expected delivery time on the product page.

Please contact our customer service in order to receive a return label. This way, you can return your order free of charge. The withdrawal instructions, as well as the sample form may be accessed at: www.polo-motorrad.com/right-of-revocation-0107.html.

If the product you received doesn't work properly, is broken or out of order, you can always return ist to us. Just get in touch with our customer service and give us short description of the defect you observed - in the best case, you also include the invoice of your purchase. Our return department will review the case and send you a return label to return the goods.

My POLO is your personal space at POLO - your customer account. When you register as a customer, you can view your personal information, such as delivery adress and recent orders right here or change your password. You will also find your wishlist and the bikes you saved for your next visit.

Nobody can always remember every password - but that is no problem at all. Simply click on the link "forgot password" on the login page and enter your email adress on the next page. We will send you an email with a link to reset your password.

If you didn't receive an email to reset your password, make sure you entered the right email adress and also that it is spelled correctly. If you still have problems with your login, please contact our customer service.

If you want to delete your POLO account, please contact our customer service.